Shipping & Returns — EU Delivery Terms
Everything you need to know before ordering: how fast we dispatch, where we ship, what payment methods work and how returns are handled. If anything here does not answer your question, message us and we will reply the same business day.
Dispatch and delivery times
Orders placed before 2 PM on a business day are dispatched the same day; later orders go out the next business day. Within Poland, tracked courier delivery and parcel locker delivery both typically arrive the next business day. Across the European Union, expect two to five business days depending on destination. You receive a tracking link by email as soon as the parcel is handed to the carrier.
Shipping costs and free delivery
Domestic shipping costs are shown at checkout before payment and depend on the method you choose — parcel locker is the cheapest option, courier to the door slightly more. Orders above the free-shipping threshold displayed at checkout ship at no cost within Poland. EU shipping is priced per destination zone and is also shown before you pay. There are no customs charges for EU customers, because stock is held in Poland.
Payment methods
We accept card payments (Visa, Mastercard), BLIK, fast bank transfer and standard bank transfer. All prices are in Polish zloty and include VAT. Payment is processed by our payment provider — we never see or store your card details. For business customers we issue a VAT invoice; enter your tax number in the order form and the invoice arrives by email with the shipping confirmation.
Returns and complaints
You have 14 days from delivery to return an unopened, unused bottle in its original packaging for a full refund of the product price. Opened bottles cannot be returned for hygiene reasons, which is exactly why we recommend ordering samples first. If a bottle arrives damaged or the atomiser is faulty, send us a photograph within 48 hours and we will ship a replacement immediately at our cost — no return shipment required for damage claims.
Frequently asked questions
How fast do you ship?
Same business day for orders placed before 2 PM, next business day otherwise. Domestic delivery is usually next-day.
Do you ship to other EU countries?
Yes, with tracked delivery in two to five business days depending on the destination. No customs charges apply within the EU.
Can I return an opened bottle?
No — opened bottles cannot be returned for hygiene reasons. Unopened bottles can be returned within 14 days for a full refund.
What payment methods do you accept?
Card, BLIK, fast bank transfer and standard transfer. Prices are in PLN and include VAT.
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