Contact Oud Mirage — English Customer Support
We answer in English and Polish, usually within a few hours on business days. Whether you need help choosing between two compositions, want to check an order, or have a question about EU delivery, the fastest route is WhatsApp — email is best for invoices and returns where you need a written record.
How to reach us
Email: kontakt@oudmirage.pl — best for invoices, returns and anything you want documented. WhatsApp and phone: +48 501 738 269 — best for quick fragrance questions and order status. We are available Monday to Friday, 9 AM to 5 PM Central European Time. Messages sent outside those hours are answered on the next business morning.
Fragrance advice
If you want a recommendation, tell us three things: what you currently wear, what you liked or disliked about it, and where you plan to wear the new scent. That is enough for us to narrow the collection to two or three candidates. We will almost always suggest starting with samples rather than a full bottle, because high-oil oriental compositions vary considerably from person to person.
Order status and changes
Order confirmations and tracking links are sent by email as soon as the parcel leaves us. If a tracking link has not arrived within one business day, check your spam folder first, then message us with the order number. Address changes are possible until the parcel is handed to the carrier — contact us as quickly as possible and we will amend it if the order has not shipped yet.
Wholesale and business enquiries
We work with a limited number of retail partners and offer wholesale terms for larger volumes. Write to kontakt@oudmirage.pl with your company details, the compositions you are interested in and expected quantities, and we will reply with a price list. We also issue VAT invoices on standard retail orders — enter your tax number in the order form at checkout.
Frequently asked questions
Do you offer support in English?
Yes, by email and WhatsApp, Monday to Friday from 9 AM to 5 PM Central European Time.
How quickly do you reply?
Usually within a few hours on business days; messages sent overnight are answered the next business morning.
Can I change my delivery address after ordering?
Yes, as long as the parcel has not been handed to the carrier. Contact us with your order number as soon as possible.
Do you offer wholesale pricing?
Yes for larger volumes. Email kontakt@oudmirage.pl with your company details and the quantities you need.
Explore further
- Arabic perfumes — oriental compositions built to last
- Oud perfumes — the most demanding note in perfumery
- Arabic perfumes for women — rose, amber and long wear
- Arabic perfumes for men — oud, leather and dry spice
- Unisex Arabic perfumes — fragrance without a gender label
- Perfumes from Dubai — what you are actually buying
- Luxury Arabic perfumes — where the money actually goes
- Long-lasting Arabic perfumes — 12 to 24 hours of wear
- Arabic perfume samples — test before you commit
- Arabic alternatives to designer fragrances — how matching really works
- About Oud Mirage
- Shipping, payment and returns